Are there any updates on your returns policy?
To support the current restrictions in place due to Covid-19, we’ve extended our returns timeframe. If we receive your return before 30 days of it being delivered, you’ll get a full refund to your original payment method. If we receive it after 30 days, you’ll get a gift card locked to your account.
Will there be a delay in delivering my parcel?
(updated on May 5th)
We're running business as usual at the moment to ensure that all deliveries get to customers on time.
Standard and free shipping to all countries might experience shipping delays.
Express shipping times are maintained for ALL countries, therefore we strongly suggest selecting DHL express at checkout to ensure fast delivery of your order.
We apologize for the inconvenience.
If you haven't received your parcel within 20 days from the day you placed your order, please contact our customer service via this link. We will do our best to help you ♥️
What steps have you taken for safety against the Coronavirus?
The cleaning in our warehouses has been intensified, with our teams requested to regularly sanitize their hands and to maintain distance when working with others. We are also following all relevant official advice and guidance.