FAQs

CLICK HERE TO READ THE COVID-19 UPDATES

 

PAYMENT METHODS

WHAT ARE THE PAYMENT METHODS AVAILABLE? 

Payment methods that can be used are: Visa, Mastercard, American Express. 

PayPal, Apple Pay are also accepted at checkout.

Cash on delivery as of now, is not available.

WHICH CURRENCY IS DISPLAYED ON THE WEBSITE?

All our products are listed in Euros and will be displayed as such at checkout.

 

SHIPPING & ORDER STATUS

SHIPPING

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide from our China warehouse.

HOW MUCH ARE THE SHIPPING CHARGES?

You can find all shipping details at ruveshop.com/pages/shipping-policy

ORDER STATUS

HOW DO I TRACK MY ORDER?

> Open this page tracking shipping

> Paste your tracking number into the tracking section

> Click "search" to check your parcel status.

HOW LONG WILL IT TAKE FOR MY ORDER TO BE PROCESSED AND DELIVERED?

Orders are processed IMMEDIATELY after the order has been placed. The duration of the shipping depends on the product and the destination. Typically, standard shipping takes 7-14 days to deliver and express shipping takes 3-5 days (visit ruveshop.com/pages/shipping-policy for more details)

 

ORDERING

HOW DO I PLACE AN ORDER?

It is easy!

> Browse through our Products.

> Add the products you like, to your cart!

> Proceed to checkout.

> Enter your shipping and billing details.

CAN I EDIT MY ORDER OR MY DETAILS?

We are only able to make changes to your order if it has not been fulfilled yet.

If you wish to change anything about your order, please write to us through our contact us page within 12 hours of placing your order. We will do our best to amend or stop the order. If this one has already been shipped, we can no longer make any necessary changes to it.

 

SUPPORT

WHAT IS YOUR EXCHANGE AND RETURN POLICY?

To know about our exchange and return policy, kindly check our Refund policy page.

WHAT IF I RECEIVE A PRODUCT THAT IS DAMAGED?

We always try our best to serve our customers with the best quality products. However, there might be several factors which result in your products to be damaged. If you have received a defective or a damaged product, please get in touch via our contact us page within 4 days from the day you receive your order. Let us know the problem and don't forget to attach photo or video so we can address the issue clearly.

We will send a replacement if the customer requests for one.