WHAT ARE THE PAYMENT METHODS AVAILABLE?
Payment methods that can be used are: Visa, Mastercard, American Express.
Cash on delivery as of now, is not available.
WHICH CURRENCY IS DISPLAYED ON THE WEBSITE?
All our products are listed in Euros.
SHIPPING & ORDER STATUS
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide.
HOW MUCH ARE THE SHIPPING CHARGES?
We offer worldwide FREE shipping (takes 10 to 20 days) and DHL express delivery (takes 3 to 5 days) for a 19 euros extra fee.
HOW DO I TRACK MY ORDER?
> Open this page tracking shipping
> Paste your tracking number into the tracking section
> Click "search" to check your parcel status.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE PROCESSED AND DELIVERED?
For the order to be processed it usually takes 1-3 days. The duration of the shipping depends on the product and the destination. Typically, standard shipping takes 10-20 days to deliver and express shipping takes 3-5 days.
HOW DO I PLACE AN ORDER?
It is easy!
> Browse through our Products.
> Add the products you like, to your cart!
> Proceed to checkout.
> Enter your shipping and billing details.
CAN I EDIT MY ORDER OR MY DETAILS?
Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet.
If you wish to change anything about your order, please write to us through our contact us page within 24 hours of placing your order. If the order has already been shipped, we can no longer make any necessary changes to it.
WHAT IS YOUR EXCHANGE AND RETURN POLICY?
To know about our exchange and return policy, kindly check our Refund policy page.
WHAT IF I RECEIVE A PRODUCT THAT IS DAMAGED?
We always try our best to serve our customers with the best quality products. However, there might be several factors which result in your products to be damaged. If you have received a defective or a damaged product, please get in touch via our contact us page. Let us know the problem and don't forget to attach photo or video so we can address the issue clearly.
We will send a replacement if the customer requests for one.